Effective Date: 25/05/2026

At Bleed Bold, your privacy matters to us. This policy explains how we collect, use, and protect your personal information in line with the Privacy Act 2020.

What we collect

We may collect:

• Your name

• Email address

• Shipping and billing address

• Phone number (if provided)

• Purchase history

• Website usage data (via cookies)

How we use your information

We use your information to:

• Process and deliver your orders

• Communicate with you about your purchase

• Send marketing emails (only if you opt in)

• Improve our website and customer experience

Sharing your information

We only share your information with trusted third parties where necessary, such as:

• Payment providers

• Shipping/courier services

We do not sell your data.

Your rights

You have the right to:

• Access your personal information

• Request corrections

To do this, contact us at: jen@bleedbold.co.nz

Data security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

We want you to feel confident shopping with Bleed Bold.

Change of mind

Due to hygiene reasons, we do not accept returns or exchanges on underwear unless the item is faulty.

Faulty items

If your item is faulty, damaged, or not as described, you are entitled to a remedy under the Consumer Guarantees Act 1993.

You can choose:

• A replacement

• A repair

• Or a refund (where applicable)

How to request a return

Email us at jen@bleedbold.co.nz within 7–14 days of receiving your order with:

• Your order number

• A description of the issue

• Photos (if applicable)

We’ll guide you through the next steps.

Shipping Policy

Processing times

Orders are processed within 1–3 business days.

Shipping within New Zealand

• Standard shipping: 2–5 business days

• Shipping cost: calculated at checkout

International shipping

• Delivery times vary by location

• Shipping costs are calculated at checkout

Important notes

• Delivery times are estimates and may vary

• Bleed Bold is not responsible for courier delays

By using this website, you agree to the following terms:

General

• You agree not to misuse this website

Products & pricing

• All prices are listed in NZD and include GST (unless stated otherwise)

• We reserve the right to change prices at any time

Orders

• We may cancel or refuse any order at our discretion

• You will be refunded if this occurs

Liability

To the fullest extent permitted by law, Bleed Bold is not liable for:

• Indirect or consequential loss

• Delays outside our control

Nothing in these terms overrides your rights under NZ consumer law.